Refund policy
We want you to be completely satisfied with your purchase. If you change your mind, our return policy ensures a simple and transparent process in line with UK consumer protection laws.
Product not working as expected?
Our Customer Care team is incredibly knowledgeable and able to resolve most product-related issues quickly and efficiently. For the quickest support, please contact our product experts using the submission form on our DREO support page or email us at uk-support@dreo.com.
Return Period
- You have the right to cancel your order within 14 days of receiving your item(s) without giving any reason.
- The 14-day period begins on the day you (or someone you nominate) receive the goods.
Return Conditions
- Returned items must be unused, in their original packaging, and with all labels intact.
- You are not required to give a reason for return, but including your order number will help us process your request more quickly.
- We reserve the right to refuse any return if the product has been used and/ or there are any signs of wear or if parts are missing.
Return Process
- Please contact our customer service team via email to request a return.
- You will then receive detailed instructions and the return address.
Refunds & Timeframe
- We will refund the full amount paid, including standard delivery costs, within 14 days of receiving your cancellation notice.
- Refunds will be issued to the original payment method.
Return Shipping Costs
- Standard returns: Customers are responsible for the cost of return shipping unless we have stated otherwise.
- Faulty, damaged, or misdescribed items: We will cover all return shipping costs.
Customer Obligations
- You must send the goods back to us within 14 days of notifying us of your decision to cancel.
- Please retain proof of postage until your refund is processed.